Returns Policy

Every piece of furniture comes with a 12-month warranty starting from the day it is delivered. This warranty applies to manufacturing defects and structural problems that arise from faulty materials or poor workmanship, provided the item has been used normally and under ordinary conditions.

The warranty does not apply to:

• Damage from misuse, mishandling, accidents, neglect, poor care, or the wrong cleaning methods.
• Ordinary wear and tear that comes with everyday use.
• Damage caused by repairs, changes, or modifications carried out without our authorisation.
• Any item that has been altered from the way it was originally supplied.

Beds

• Beds should never be jumped on, stood on, or put under excessive force while no mattress is in place.
• Strong cleaning agents, chemicals, or abrasive products should never be applied to the fabric.
• Damage that results from a customer's own carelessness is not covered.

Mattresses

• Any concern about a mattress will be looked at through an inspection.
• Where a true manufacturing defect is confirmed, we may supply a replacement.
• Damage from spills, staining, misuse, or customer carelessness is not covered.

Please check all furniture at the point of delivery. Any faults or damage need to be reported to us within 24 hours of delivery. Claims raised after that window may not be accepted. Please supply photographs to help us assess the issue.

Because our furniture is made to order, refunds are not offered for manufacturing defects. Where a claim is approved, we will put things right through repair or replacement wherever that applies.

As a customer, you are responsible for:

• Making sure there is enough access and room for the furniture to be delivered and set up.
• Measuring doorways, hallways, stairs, and rooms before placing your order.
• Looking after, maintaining, and cleaning your furniture properly.

Ideal Carpets & Furniture cannot be held responsible if a piece will not fit through access points, or if property is damaged because access was restricted.

Payment in full is due at the time of delivery.

• If payment is not made when the furniture is delivered, the items may be taken back.
• Deposits cannot be refunded.
• If any part of an order is held up, payment is still due on everything that has been delivered.

The images we show are for illustration only. Minor differences in colour, texture, fabric look, or finish can happen because of photography, screen settings, lighting, and the manufacturing process itself. We cannot accept returns or claims that rest only on a comparison with a product image.

Since a large part of our range is built to order:

• We do not provide replacements for items a customer has chosen in error.
• We do not provide replacements based on personal comfort preferences once an item has been delivered.
• Refunds are not given on made-to-order furniture unless consumer law requires it.

To raise a warranty claim, please:

• Get in touch with our customer service team.
• Provide proof of purchase.
• Describe the problem in detail.
• Send photographs if we ask for them.

Our team will look over your claim and may come back to you for more information or arrange for an inspection.

Where a warranty claim is approved, Ideal Carpets & Furniture may, at its own discretion, either:

• Repair the faulty item or part, or
• Replace the faulty item or part.

Replacements depend on availability. If we can no longer supply an identical product, we may offer a comparable alternative instead.

This warranty covers only the person who originally bought the item and cannot be passed on to anyone else.

Our responsibility is limited to repairing or replacing faulty products covered by this warranty.

We are not liable for any indirect, incidental, special, or consequential loss that arises from using or misusing our products.

Ideal Carpets & Furniture may amend or update this policy at any time, without giving prior notice.

You may be able to request a return within 14 days of purchase, as long as there is a valid reason and the return meets the requirements of applicable consumer protection law.

Please contact our customer service team before you arrange to send anything back.

Return Address:
Ideal Carpets & Furniture
161 Harehills Ln, Harehills, Leeds LS8 3QE, United Kingdom

• Phone: +44 113 248 7070
• Email: idealfurniture@gmail.com

If anything about this policy is unclear, our team will be glad to help.