Customer Protection

Warranty & Returns Policy

Last updated: August 19, 2026. At Ideal Carpets & Furniture, we stand behind the quality of what we make and want every customer to be genuinely happy with their purchase. Please take a moment to read through the warranty and return terms below.

14 Day Returns

Request a return within 14 days of purchase

12 Month Warranty

Every piece of furniture covered from delivery date

Original Condition

Items must be unopened, unassembled and unused

Report Within 24hrs

Faults must be reported within 24 hours of delivery

01

Delivery Information

At Ideal Carpets & Furniture, we're dedicated to offering a dependable, efficient delivery service so that you're completely happy with your order.

02

UK-Wide Delivery

We deliver furniture right across the UK, making it easy and worry-free for customers to give their homes a fresh new look.

03

Delivery Costs

What you pay for delivery depends on where you are and how large your order is. Your exact delivery charge will be shown at checkout, so you'll always see it before finalising your purchase.

04

Need a Hand?

If you have any questions about delivery, keeping track of your order, or delivery charges, our friendly support team is on hand to help.

Phone: +44 113 248 7070

We're always glad to help and to make sure your furniture reaches you safely and on schedule.

05

Handling Time

Orders are processed within 3–5 business days (Monday – Friday).

Orders placed before 6:00 PM GMT will begin processing the same day.

06

Transit Time

Delivery times vary depending on your location. All shipments are dispatched Monday – Friday.

Delivery by Zone

Local – Within 10 miles: 5–10 business days
All Other Destinations: 5–30 business days
07

Estimated Total Delivery Time

The estimated delivery time from order placement to arrival at your door:

Local – Within 10 miles: 8–15 business days
All Other Destinations: 8–35 business days

All estimates are in business days (Monday – Friday), excluding public holidays.