Delivery Information

When the furniture comes into our warehouse you will be contacted by our logistics department to arrange a suitable date for delivery. We will try our best to arrange a delivery for an AM or PM slot. If you live within West Yorkshire we will deliver for free, or if your order is over £999 we will deliver for the charge of £3 per mile in UK mainland only. In most cases, our own staff will take on the delivery. The delivery drivers will phone you approximately 20 to 30 minutes before arriving at your home.

At your home, our delivery team will leave the goods in a safe place. The goods will be delivered into your home and put in a safe position, assembled and unwrapped if agreed upon. All the wrappings will be left at the location of delivery unless the removal of packaging is agreed upon. Once in place you will be asked to inspect the furniture and sign to confirm it is in good condition before our delivery team leaves the premises.

If on the odd occasion we are unable to deliver the goods because the access to the property is poor, we will return the goods to our warehouse and rearrange delivery once the necessary steps have been taken to allow access (i.e. doors removed or windows removed). There may be a small charge if the goods were unable to be delivered but this will be discussed with you prior. We accept no liability arising from any inaccuracy in the measurements explained in the description of any products and you are responsible for ensuring there is reasonable access to your premises for us to provide delivery of the Goods ordered. The goods will be placed in the room of your request. If you are in any doubt of sizes etc please contact us to arrange a site visit by one of our representatives before ordering.

All products remain the property of Ideal Carpets and Furniture until the payment is received in full. We will try and deliver your Goods within 7–10 days of them being available for delivery and try to deliver in the agreed time slot (AM or PM). If the delivery address details are incorrect you must notify us within 3 working days of the date of the Confirmation. We will store your Goods free of charge for a maximum of 14 days from the Goods being available for delivery or from our first attempt at delivery (whichever is the latest), but thereafter we reserve the right to charge you a storage fee until delivery.

We may terminate an order placed by you for Goods:

• If the products are discontinued or not available from stock We are unable to obtain authorisation from your bank or credit card company for payment We notice a pricing error You fail to make payment within 14 days of being notified that the outstanding balance is due

If we are unable to supply any Goods, we are not liable to you but we will ensure that your Deposit/Full payment for the particular Goods is refunded.