Unfortunately, we cannot accept the cancellation of any bespoke items as those items have been made specifically to your needs and there are no returns/refunds or cancellations of bespoke goods once the order has been completed (ordered) unless the items are different to what has been specified on your receipt.
If you change your mind, we’ll accept notice of cancellation of an order for Express Goods prior to you receiving them if you notify us in writing and you’ll be entitled to receive a full refund of any payment you made which we’ll make within 14 days of you notifying us of your cancellation in writing.
We don’t accept the returns of bespoke goods unless the item is defective/damaged or not what you ordered
We hope that you’ll be happy with Your Express Goods but if in the unlikely circumstance you want to cancel a contract for Express Goods for any reason you have the right to do so within 14 days without giving any reason as long as the items have not been opened, assembled or used. The cancellation period will expire after 14 days from the day on which you receive the goods, or a third party other than the carrier and indicated by you receives physical possession of the Express Goods (or if the Express Goods are being delivered in separate lots or pieces, physical possession of the last lot or piece of Express Goods).
To exercise the right to cancel, you must inform ideal carpets and furniture a 161 Harehills lane LS8 3QE of your decision to cancel this contract by a clear statement through a written letter sent by post.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you do cancel this contract, you’re entitled to receive a full refund and we will reimburse you all payments received from you, excluding any delivery charges.
If you do make a cancellation you must keep the Express Goods in your possession and take good care of them. We will make a deduction from the reimbursement for loss in value of any Express Goods supplied, if the loss is resulted due to unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
14 days after the day we receive back from you any Express Goods supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the Express Goods; or
if there were no Express Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial payment unless we and you have agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Express Goods back or you have supplied evidence of having sent back the Express Goods, whichever is the earliest.
You shall return the Express Goods to Us at ideal carpets and furniture at 161 Harehills lane ls8 3qe in their original condition in secure (original) packaging without any delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the Express Goods before the period of 14 days has expired.
Please note You are responsible for returning Express Goods to us unless they are defective or not what you ordered.
If you require our logistics team to collect the items we will discuss the price prior to sending our staff to collect the items, the return price will be deducted from the refund.
We are not liable for any defect in the Goods because of your drawings, designs or specification.
We are under no liability in respect of any defect arising from general fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions, misuse or alteration or repair of the Goods without our approval or if the Goods are not paid for in full. If we can pass a manufacturer’s warranty on to you we will.
We are not liable if a product gets damaged whilst anyone other than our staff assembles it
All warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.